1、There might be 1-3cm error on the size due to the manual measurements.
2、There may be a slight color difference between the model photo and the finished suit due to the lights and screen.
3、We do custom made size and standard size for free,please send us your custom measurements follow the above measure reference picture if you want custom the suit.
4、Some ties and buttons can not 100% same the picture ,if not accept, please be careful to buy.
Import duties, taxes and charges are not included in the item or shipping cost. We will declare the item as a sample and a low value to avoid too much tax. But sometimes in some countries, the customs officer may be very strict and we cannot account any customs fee, so please check it out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation.
We understand that ordering a suit for your special occasion is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that our suits are made to order, and once the creation process has begun the materials cannot be reused. The good news is that after placing your order, there is still time to make up your mind. Please refer to our cancellation policy below for details:
Our Cancellations Policy
1. Orders canceled within 24 hours of payment confirmation will be eligible for a full refund.
2. Orders canceled 1~3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.
3. Orders canceled after 3 days of payment confirmation will be eligible for a partial refund consisting of the full shipping cost.
4. Once your order has been shipped, it can no longer be canceled.
Returning For Replacement or Refund
1. Your satisfaction is of utmost importance to us. Upon the arrival of your package, we encourage you to check and make sure that the suit has been made to your order specifications. Try on your suit as soon as possible without removing the tags, altering, or washing the suit.
2. If you are returning or exchanging suit, please make sure they are in their original condition – unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached.
3. Suits that do not fit properly but fit the specifications you ordered cannot be returned or exchanged. Buyers are responsible for the size they choose when place the order.
1. Submit a return request to seller within 2 days upon the arrival of your dresses. Include an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from our shop.
2. Once our sellers have approved your request, please send the item back to us as soon as possible.
3. Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.
Leaving a neutral or negative feedback cannot thorough solve your problems. Please contact us before leaving a neutral or negative feedback. As a serious and responsible seller, we will try our best to solve your problem.
Once again, thank you for ordering suit in our store and hope you like your purchase here. Your comments are of great importance in our business success. If you are satisfied with your purchase and our sales service, please take a minute to leave us a positive feedback with an overall Detailed Selling Rating.
Our factory is Professional Suit Manufacture for more than 4 years. We supply wedding suits, prom party suits,formal occasion suit,mens vest etc. Because of our high quality control, best sales service, fast delivery time and competitive price, our suits are sold very well in lots of countries (such as America, Canada, Mexico, Brazil, Russian Federation, England, Chile, Australia, etc.) We are flexible and can make suits according to your requirements.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of TheBigOnlineWarehouse (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of http://www.thebigonlinewarehouse.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.